Thank you for shopping at Ivaluemart. Following are the terms and conditions that constitute our Return Policy.
How do I return my item(s)?
Note: Items can only be returned through the portal if you purchased item(s) directly through our website. If purchased on another selling channel, return item(s) through the appropriate selling channel. Example; Amazon, eBay, Walmart etc.
- Enter your order number and email address by clicking "Start" at bottom of the page
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
All returns must include the following or it will be rejected and returned back to you at your cost:
- Product must be purchased from ivaluemart within 30 days of receipt
- Product must be returned in original condition, no physical damage (excludes damages sustained during transportation)
- Clothing must be unwashed and unworn
- Items must be returned in the original packaging unopened and undamaged.
- Product must include all accessories, manuals, warranty registration card, etc.
- Product must have original UPC/serial number intact on product and on retail package (Proof of Purchase)
Additional Return Requirements and Policy:
- All return or replacement request will be processed within 5 business days after returned item is received by ivaluemart
- Shipment received with visible damages must be reported to us within three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, ivaluemart will refund the amount of sale.
- All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
- Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
- Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by ivaluemart.
- Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
- Refund will be issued after our warehouse receives, inspects, and processes your return. Ivaluemart will refund back to your method of payment.
- Free gifts or promotional items are not returnable.
Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. ivaluemart does not charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by ivaluemart will instead be deducted from the refund amount along with any necessary restocking fee that may apply. Original shipping charges are non-refundable.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 business days.
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